10 Hotel Secrets from Behind the Front Desk

Jacob has worked on the front lines of hotels for more than a decade, starting as a lowly valet in New Orleans and gzdnjtfrygjmultimately landing at a front desk in New York City. He’s also the author of Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality and a man with some hospitality secrets to spill.


The fact that a hotel could fail to be profitable astounds me. Why? The average cost to turn over a room, to keep it operational per day, is between $30 and $40. If you’re paying less than $30 dollars a night at a hotel/motel, I’d wager the cost to flip that room runs close to $5. Which makes me want to take a shower. At home. That $40 turnover cost includes cleaning supplies, electricity, and hourly wages for housekeepers, minibar attendants, front desk agents, and all other employees needed to operate a room as well as the cost of laundering the sheets. Everything. Compare that with an average room rate, and you can see why it’s a profitable business.


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It is learnt that silly mistakes by ground staff irritate the guests resulting in the resorts and inns losing business and earning a bad reputation. The hotel apps can help the ground staff in providing the best room and concierge services. On the other hand, the guests would be happy to know that they can access all the information from their mobile and also they can place orders right from their mobiles. A family coming back to resort from a theme park can order some quick snacks and beverages

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Whether you’re hours away from a coastline or steps away from golden sand, there’s nothing more alluring than the thought of wiggling your toes in the sand while enjoying views of the ocean, sun and delectable seafood options.

Luckily for you, we’ve compiled a list of some of the best toes-in-the-sand dining experiences at beachfront resorts around the world.

Casa Marina, A Waldorf Astoria Resort (Key West, FL)

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Immersed within the rolling greens of the Marina Vallarta golf course in Puerto Vallarta, gourmet dining is one of the highlights