10 Hotel Secrets from Behind the Front Desk

Jacob has worked on the front lines of hotels for more than a decade, starting as a lowly valet in New Orleans and gzdnjtfrygjmultimately landing at a front desk in New York City. He’s also the author of Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality and a man with some hospitality secrets to spill.


The fact that a hotel could fail to be profitable astounds me. Why? The average cost to turn over a room, to keep it operational per day, is between $30 and $40. If you’re paying less than $30 dollars a night at a hotel/motel, I’d wager the cost to flip that room runs close to $5. Which makes me want to take a shower. At home. That $40 turnover cost includes cleaning supplies, electricity, and hourly wages for housekeepers, minibar attendants, front desk agents, and all other employees needed to operate a room as well as the cost of laundering the sheets. Everything. Compare that with an average room rate, and you can see why it’s a profitable business.


Hotel Apps Clients Servicing Technology

Hotels and resorts can try hotel apps to improve their customer service and increase their revenue by getting more fhmfrsmclients. The applications are designed to ease the burden of client servicing from the body and minds of the ground staff like receptionist and concierge. The apps would ensure uninterrupted communication between guests and resort staff. For instance take a discerning client who is waiting to place his order for dinner but he has to wait as the kitchen staff is busy on other calls. An app can make it easier for the guests to order food or access other room services.

It is learnt that silly mistakes by ground staff irritate the guests resulting in the resorts and inns losing business and earning a bad reputation. The hotel apps can help the ground staff in providing the best room and concierge services. On the other hand, the guests would be happy to know that they can access all the information from their mobile and also they can place orders right from their mobiles. A family coming back to resort from a theme park can order some quick snacks and beverages

3 Simple Tactics For Ticket And Hotel Reservations Uncovered

When looking for criteria on ways to arrange for ticket and hotel reservations, you need to plan your itinerary in advance. Here are some tips to help you prepare for your next trip.gzdnjtdz

Preparing always has huge benefits as it helps you to save much time and frustration in the future. You can also preserve a lot of cash in the process by planning ahead and completing your business or vacation travel schedule. One of the most important parts of planning your schedule is guaranteeing hotel and travel reservations. When you have taken the time to properly plan, you can enjoy your trip, without having to worry about logistics. Without a really efficient assistant or agent, you need to personally be sure that your tickets and hotel reservations are created according to your specifications.

While I love to be spontaneous and take off on a trip in a moment’s notice, it is not always the best decision price wise. When you are planning long trips into another country or on company business, you cannot afford setbacks due to hit-or-miss planning. Often, it’s difficult to get resort reservations, air travel, and rental

A Party Bus for Their Wedding

When my brother told me that he was getting married, I was so happy for him. He has dated a lot of women and had a few really serious relationships, but none of them felt exactly right to him. When he started dating Christine about a year ago, he said that it felt right immediately. The rest of us could tell they were perfect for each other, but he was a bit gun shy about believing it. Well, he now believes it, which is why I started looking at a Toronto party bus company as soon as he told me.

I knew that they would want the ceremony and reception to be low key, but I also knew that we were going to have a lot of fun celebrating the beginning of their married lives together. He told me that she was planning most of the details with her mom and sisters, but that he was responsible for the transportation. That is why I started looking at party buses. Continue reading →

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Accommodation Boothbay

Beach Cove Hotel and Resort is able to provide luxurious, comfortable and idyllic accommodation in Boothbay. Situated just off Route 27, Beach Cove and Hotel is one of the only resorts that offer beachfront accommodation in the Boothbay harbor region, allowing visitors to the bustling harbor region to enjoy tranquility that this secluded beachfront getaway offers. The amenities and settings of the Beach Cove Hotel and Resort is a perfect location for a family vacation – with an abundance of outdoor activities, as well as ocean views that create the perfect backdrop for memorable vacations. The accommodation offered by Beach Cove Hotel and Resort offers guests the choice of standard, balcony or deluxe balcony, and each of the accommodation suites provided by this Boothbay resort is equipped with all the necessary amenities to ensure that all guest’s needs are met. Each room is equipped with cable television, air conditioning, electric heat, mini fridge, microwave oven, coffee maker, while private balcony accommodations offer a perfectly clear view of the ocean.

If you are looking for perfect accommodation in a unique and secluded seaside resort, Boothbay’s Beach Cove Hotel and Resort is the perfect vacation paradise that is able to offer all


Whether you’re hours away from a coastline or steps away from golden sand, there’s nothing more alluring than the thought of wiggling your toes in the sand while enjoying views of the ocean, sun and delectable seafood options.

Luckily for you, we’ve compiled a list of some of the best toes-in-the-sand dining experiences at beachfront resorts around the world.

Casa Marina, A Waldorf Astoria Resort (Key West, FL)

Held directly on the resort’s 1,100 feet of private beach, the largest in Key West, guests can indulge in the signature “toes-in-the-sand” dining experience at Casa Marina, A Waldorf Astoria Resort. Featuring a refined menu of daily fresh catch specials, the candle-lit dinner is casual yet elegant while overlooking the sparkling Atlantic Ocean. The resort’s culinary team creates a unique menu of classic Key West preparations, showcasing the freshest seafood and locally grown produce, such as Blackened Grouper with Mango-Jalapeno Salsa and Coconut-Key Lime Jasmine Rice. Diners can enjoy the sun set over white-sand shores while feeling the warm flames of the tiki torches nearby. For more information, please visit www.casamarinaresort.com.

Casa Velas (Puerto Vallarta, Mexico)

Immersed within the rolling greens of the Marina Vallarta golf course in Puerto Vallarta, gourmet dining is one of the highlights

Resort Harbour Properties

f you are looking for the best views of the sunset and the waterfront in South West Florida then look no further. Resort Harbour Properties LLC offers you the best deals in Sanibel Vacation Rentals. Plus being a locally owned and managed company they offer you the best knowledge of the local sight seeing options.

There is something for every one in the family offered by the Resort Harbour Properties. Being one of the premier vacation rental companies in the area, Resort Harbour Properties offers some of the best condominiums in Southwest Florida.

The Harbour and the Bay View Towers are located on an 88- acre peninsula and comes equipped with a private beach, heated swimming pools and hot tubs. Each of the Sanibel Vacation Condos are privately owned and offer you fully screened balconies, full kitchens, living rooms and dining rooms. They also come equipped with a washing machine, a dryer, television sets and a VCR / DVD player.

The Harbour and Bay View Towers are located next door to the Sanibel Harbour Marriott Resort & Spa. The Sanibel Harbour Marriott Resort & Spa is a wonderful luxury resort that comes with six unique restaurants and lounges. It also comes with a

How to Create Online Hotel Booking

If you desire to visit a new destination during holidays, planning is imperative to savor a perfect holiday. Hotel stay is a significant feature and in a new destination, without a hint about hotel lodging, you will end up expenditure more time in searching instead of calming during your trip. Online hotel booking comes in handy to make things relaxed. With a few computer mouse clicks, you can acquire all the information from the eases of your home. You can select the best hotels in India that is most suitable as per your requirements.


Smart tourists make hotel bookings in India even before booking their transport related tickets. Here are certain important tips to make online hotel booking a bother free experience. Before getting ongoing, choose your dates. Design your tour well advance assistances you to get the hotel and resort the room as you like. Moreover, you can save a lot because you can benefit early bird reductions and reductions.

Define your requirements and budget, and start your hunt consequently. Subject to the size, facilities and tariffs of the rooms vary within a hotel and resort. So, choose what you desire and

Bali Hotels Vs Bali Villas

Voted as the world’s best island by Travel & Leisure Magazine for the last few years, Bali Island has been favorite destination for many travelers around the world. Most people come to Bali want to see and enjoy its arts and cultures, its fabulous nature’s views, its beautiful beaches, its friendly people, for pure relaxation and some for business and stay on. Whatever are travel purposes, the accommodation is one of the most important aspects in order to get the comforts and memorable holiday.

There are over a thousand accommodation that fit every budget you can choose in Bali, from five-star luxury Bali hotels or Bali Villa, boutique hotel, hotel chins, budget hotels to mom & pop’s guest houses with just a few dollars a night. Choosing the right one for you can be a challenge, here below are some tips to consider before making any Bali Hotel booking.

Bali Location Tips

The main tourist hub is in the southern triangle formed by Sanur, Kuta and Nusa Dua, with Airport’s location (Tuban area) in the middle. For those who prefer the comforts of home and the relaxation of the beach, these areas are a good starting place. Other beach areas are Benoa and


On Anguilla’s most private piece of Rendezvous Bay oceanfront sits the ultra-luxurious Arushi Villa. This marbled-white five-bedroom residence features 15 distinct vantage points showcasing epic views of the neighboring island of St. Maarten.

Within seconds upon entering the villa’s Mediterranean-style living area, breathtaking million dollar views start coming at you in waves. Arushi Villa is oceanfront living at its finest. Your villa’s Olympic-sized pool, Eden-like garden, and uber-private beachfront are the only things between you and the Caribbean Sea.

When faced with the choice between constructing everything one could hope for in an island dream home versus choosing the perfect ocean setting, the owner threw caution to the trade winds before declaring, “In the case of Arushi Villa, why not enjoy the best of both worlds?”

Remarkable Views of the Caribbean Sea

Anguilla’s world-class reputation for beaches was not lost on the Villa Arushi grand plan. An obsession with the color turquoise is evident every time you glance outward beyond the miles of glass standing between you and Arushi’s air conditioned interior. The kitchen, dining room, and living area combine custom comfort with ever-present ocean views. A flowing floor plan accented with Caribbean elegance makes the Arushi Villa main level a cohesive gathering center.



It’s hard to believe that Disneyland Resort used to be 160 acres of orange groves. Now, 60 years since its debut, Disneyland Resort spans a few hundred acres and includes two theme parks (Disneyland Park and Disney California Adventure Park), three hotels (Disneyland Hotel, Disney’s Grand Californian Hotel & Spa and Disney’s Paradise Pier Hotel) and a major shopping, dining and entertainment district called Downtown Disney.Impacting Travel

It has welcomed more than 700 million visitors from approximately 200 nations since opening on July 17, 1955, in Anaheim, Calif. Today Disneyland generates $4.7 billion annually for the Southern California economy.

To mark the theme park’s 60th anniversary, Disneyland Resort recently held the Disneyland Diamond Celebration, which included the debuts of three new shows: the “Paint the Night Parade,” the “Disneyland Forever” fireworks spectacular and a new version of “The World of Color” water show. The shows will continue until at least early 2016, according to John Addis, show director of Walt Disney Parks and Resorts Creative Entertainment.

Also in honor of the 60th anniversary, Disneyland’s iconic Sleeping Beauty Castle sparkles with more than 100,000 shimmering blue glass crystals, while Carthay Circle Theatre features a large “Diamond D” marquee whose design was inspired by


With the colder months approaching, we compiled a list of the best destinations to enjoy a romantic getaway while keeping warm with a stunning fireplace and kindling the sparks.

Rancho Valencia Resort & Spa, San Diego, Calif.

With over 70 fireplaces on-property, Rancho Valencia offers a variety of indoor and outdoor fireplace on-property for guests to enjoy. Located outside of Rancho Valencia’s signature restaurant and bar, The Pony Room, are outdoor fire pits where guests can take in the views out the floor to ceiling window overlooking the resort’s picturesque croquet lawn bordered by lush canyons and mountains. In addition, each guest casita on-property offers an indoor fireplace with many of them including outdoor fireplaces as well on the private patios.

The Wigwam, Phoenix, Ariz.

The Wigwam has a total of 29 fireplaces and fire pits on-property for guests to enjoy, located outside of some of the rooms for private use, in dining areas, and in the hotel’s lobby. The main lobby features a fireplace that has remained a centerpiece of the redesigned living and lounge area since 1918. Now celebrating their 85th anniversary, The Wigwam has kept to its roots by providing ways for guests to enjoy their stay, socialize, and be a

Romantic Hotel Colorado

Are you a newlywed couple looking for a honeymoon opportunity? Are you in search of a great place to rejuvenate your relationship? Then Colorado is your place to be. When love is in the air, you should flaunt it with the perfect romantic hotel Colorado. Believe me, Colorado is the place where adventures, exciting locations and romantic settings co-exists. This article offers some tips to light up our valentine’s day, marriage anniversary or any other special occasion. Read through the tips and find the most appropriate one. Then put it to good use to charm your partner and make your day the most special one of your lives.


Well, you can visit the Arkansas River. There, get on to the Royal George Bridge in Canon City. This bridge hanging 1250 feet above the river will make your date the most romantic one. A night time kiss will be very romantic. The hot springs can be good options for your romantic date. There are private hot springs for your most romantic date. In Ouray you will find Wiesbaden Hot Springs which carries a little bit of history. Pagosa Springs can be good option


The best game viewing on a luxury safari takes place in the early morning and evening when the wildlife is most active.

During the heat of the day the animals like to relax, and so you also get some down time. Most luxury safari camps and lodges will have a pool but it is those with the most spectacular pools in Africa we’d like to bring to your attention. There is nothing quite like lounging in an infinity pool in the heat of the day, watching the wildlife amble about below you, while swallows dip in and out of the crystal clear water you’re relaxing in. We all know Africa is special, but little touches like this make it even more so.

Saruni Samburu – Kenya (pictured above)

A stunning lodge built into rocks and with 95,000 hectares of private reserve surrounding it. Guests will love relaxing after game drives in the infinity pool, which has stunning views over the wild bush land all the way to Mount Kenya.

From $3,062pp for four nights all inclusive (excluding international flights)

Singita Sasakwa – Tanzania

An old colonial home located in Grumeti Reserves, which boasts 10 villas of varying size, each with their own plunge pool, but surely

Hotel departments and their functions in room division

1.     Front Office
Front office has been described as the hub or nerve center of the hotel. It is the department that makes a first impression on the guest and one that the guest relies on throughout his or her stay for information and service. It’s duty is to enhance guest services by constantly developing services to meet guest needs. The function of front office are the followings:

  • To sell and up-sell rooms
    The front office will hand over all the expected arrivals and available rooms after reservations office closed at 6:00p.m. The front office will try to sell out all the remaining rooms to call-in or walk-in guests to ensure 100%occupancy. Also,it should apply the yield management that is upselling the features of a larger room, a higher floor or a better view in higher price for someone booking a room with shortly notice when the demand of room is high.
  • To maintain balanced guest account
    The office should make use of the property management systems(PMS) and point-of-safe terminals(POS) to open a guest account for each customer and post all charges from the departments. This means that guest charges from the various outlets are directly debited to the guest’s account


New York City, home to 245 hotels, ranging from chic boutique spots to The Plaza, is filled with luxury options for visitors. In fact, more than any one person could possibly sample, though we would relish the opportunity.

Champagne arrivals, personalized drivers, and express check-ins are all standard-issue amenities, but what about the affluent traveler who’s journeying with a range of companions in tow? We’re thinking in particular of those busy souls staying in the city for work who also want to see that their assistants, spouses, children and even pets have a great stay. WestHouse Hotel, located on a tranquil sliver just off Times Square, offers just that and more. From business-friendly accommodations (like an in-hotel 24-7 business center) to unique partnerships with fashion and art brands, to child and doggy day care, every single member of your caravan gets the deluxe treatment.

The accommodations–which range from the palatial Presidential Suite to more low-key rooms patterned on luxury apartments–have been decorated to invoke an elegant, early 20th-century bohemian townhouse. This has made the hotel increasingly popular with those visiting the city for work, vacation, or even a weekend getaway. This demographic also includes influential art curators and gallerists that often grace


Fire has consumed a large part of Iberostar’s Tucan and Quetzal Hotels in Playacar, Playa del Carmen, located in Mexico’s Riviera Maya resort area on the Yucatan Peninsula, Riviera Maya News reported.

After two palapas began burning around noon Sunday, the Department of Civil Protection of Solidaridad was called, showing up less than 10 minutes later, and hotel employees began evacuating the 1,600 guests, Riviera Maya News said.

Flames swiftly spread to other palapa areas nearby and fire began to shoot 50 feet into the air, the news site said. Fire crews from surrounding areas soon joined those already on scene and authorities told Riviera Maya News that 15 hours were spent putting out the conflagration; to make sure it would not rekindle.

Twenty people were treated for smoke inhalation, but Jesus Puc Pat, Director of Civil Protection, said to Riviera Maya News that the lives of hotel staff and guests were never in danger.

In an update published a few days later, Riviera Maya News revealed that the accommodations would be closed for two months.

The news site said a considerable portion of the hotel was destroyed, including a number of restaurants, the spa, theater, lobby and reception area.

Rafael Castro, secretary general of Environmental and Urban


The Four Seasons Nevis team rolls out the red carpet long before guests check into their cottage or private villa. Upon receiving your bags at the neighboring St. Kitts airport, you’re whisked away by the personable Four Seasons attendants.

Your first VIP moment occurs during the 30-minute private cheap football kits boat ride via the The Spirit of Nevis. Each Four Seasons guest is given a cold towel and offered complimentary rum punch. Air travel tension soon gives way to the anticipation of your Nevis getaway.

Upon setting foot on the Four Seasons paradise-like property, there’s no need to stand in line at the front desk. Instead, guests are escorted to their luxurious Caribbean accommodations by a member of the Four Seasons staff. The staff member explains that registration comes after you’ve had a chance to unpack and settle into your accommodations. This step seems so minor, but after a long day of travel, it’s greatly appreciated.

The real fun begins after absorbing your new surroundings and the awesome views you’ll wake up to during your vacation. Guests will discover the Four Seasons wrote the book on five-star service. To enjoy this royal treatment in a Garden of Eden-like setting translates into a


For centuries Istanbul was one of the most pivotal trading ports in the world, connecting Europe and Asia and acting as an incubator for everything from fashion to innovative political thought.

Today the city of spires still retains this bustle and energy, even as planes have replaced boats, and the international glitterati becomes a more common sight than Ottoman royalty.

Divided by the Bosporus into Asian and European neighborhoods, Istanbul straddles these dual cultural heritages with destinations ranging from traditional spice markets to Parisian-inspired haute couture boutiques. Istanbul has also recently become home to a thriving art scene, with over 117 galleries, multiple art fairs, and countless cultural offerings year-round. One of the most famous is the Istanbul Arts + Culture Festival, a three-day celebration of film, fashion, art, design, music, and cross-continental exchanges, which recently finished its 6th iteration. The event, which brought hundreds of creatives and big name artists to the city, featured screenings by TED Prize winning artist JR, panels and workshops at the futuristic Vakko Fashion Center, and a tea ceremony held by Wes Anderson film star Waris Ahluwalia in the lobby of a grand palace by the water. Istanbul, over the last decade, has become a true


Collection: This collection contains Hard Rock all-inclusive resorts that feature a family-friendly vacation experience. These resorts include the Hard Rock Hotel & Casino Punta Cana in the Dominican Republic, and Hard Rock Hotel Cancun, Hard Rock Hotel Riviera Maya and Hard Rock Hotel Vallarta in Mexico. Hard Rock hotels in Los Cabos and Riviera Cancun are set to open in 2016 and 2017, respectively. In addition, Hard Rock Hotel Riviera Maya offers two resorts within the resort: an adults-only and a family-friendly section. Call 888-680-7625 or visit www.hrhallinclusive.com.

Barceló Hotels & Resorts: This company has all-inclusive properties in Costa Rica, the Dominican Republic and Mexico that can accommodate all clients, from value-oriented guests to upscale travelers seeking luxury accommodations, including families. Call 800-227-2356 or www.barcelo.com.

Beaches Resorts: This is Sandals’ all-inclusive resort product for everyone, including families. Guests of Beaches resorts in Jamaica and Turks & Caicos get properties with some of the finest beaches of the Caribbean, deluxe accommodations, premium-brand wine and spirits, nightly entertainment, and land and water sports. From the Beaches Resorts Caribbean Adventure with Sesame Street to the Xbox Play Lounge, and from candlelight dinners to Red Lane spa treatments, there is truly something for everyone at every